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Refund Policy
We are committed to placing each puppy in the right home and maintaining a fair and transparent process for all families.
Deposits
A deposit is required to reserve a puppy or secure a place on our waitlist. Deposits are typically non-refundable, as they represent a commitment and allow us to plan responsibly for each litter.
Transfers
In certain situations, deposits may be transferred to a future litter. Transfer requests are considered on a case-by-case basis and must be approved in advance.
Final Payments
Final payments are due prior to or on go-home day. Once a puppy has been paid for in full, payments are non-refundable.
Health-Related Exceptions
If a serious health concern is identified by a licensed veterinarian prior to placement, we will work with you to provide an appropriate resolution, which may include a refund, replacement, or credit toward a future puppy.
Buyer Responsibility
We encourage all families to carefully consider their decision before placing a deposit. Changes in personal circumstances after committing to a puppy do not typically qualify for a refund.
Our Commitment
We are dedicated to ethical practices and the well-being of our puppies. If unique circumstances arise, we are always open to discussing solutions that are fair and reasonable for everyone involved.
Contact Us
If you have any questions regarding this policy, please contact us before placing a deposit.
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